Contact Information

Legal entity

Registered name: OneWordCrew Technology Co., Ltd.
Trading name: OneWordCrew
Site: onewordcrew.com

OneWordCrew Technology Co., Ltd. is incorporated in the People’s Republic of China. It is the contracting party for every order placed through the Site, the operator of the bracelet journey, and the entity responsible for the personal data described in our Privacy Policy.

Registered address

Registered office address to be confirmed
Shenzhen, Guangdong
People’s Republic of China
Pending confirmation

Postal mail to this address is accepted. Include your order number or bracelet code where your message concerns an order, so we can find the record without a follow-up exchange.

How to reach us

We do not publish an email address or a telephone number on this Site. All customer communication runs through the forms below, which reach the same team and produce a written record. This keeps your details out of public view and gives us the structured information we need to resolve your request in one exchange.

• Contact form — for order questions, product questions, partnerships, and general enquiries. Describe your request in the message; we reply to the address you give there.
• After-sales form — for returns, warranty claims, and problems with an order. Include the order number or bracelet code.
• Support centre — for self-service answers on shipping, returns, warranty, and the bracelet journey.

Response times

We answer support messages within 2 business days, and sooner during working hours. Return and after-sales requests receive a response within 5 business days. A warranty claim may take longer where we need to inspect the bracelet or arrange a replacement.

If you exercise a data protection right through the contact form, we confirm receipt within 5 business days and respond within the period set by the law that applies to you.

Requests relating to a bracelet journey

Journey records, including ownership changes and warranty records, are held against the bracelet code. Where your request concerns a bracelet, include the code in the message so we can locate the record directly instead of searching by name. If you are the registered owner and want your name or message removed from a public journey page, say so in the message and we will remove it.

Legal notices

Formal legal notices, including copyright infringement reports under our Terms of Use, should be sent through the contact form with the subject stated in the message. Security reports should go through the Vulnerability Disclosure Policy route instead, so they reach the engineering team directly.